Operations & Communications Manager

All Opportunities

London Community Land Trust (London CLT)

Operations & Communications Manager

Hybrid

£36,000 to £41,000 pro rata

Ambition

London CLT is on a mission is to empower communities across London to deliver permanently affordable housing and play a leading role in the shaping of their own neighbourhoods, creating:

Communities

We work with teams of local people to campaign and bid for land in their boroughs. Homes are designed and owned by local people, who pick the architects, construction companies, apply for planning permission and decide the allocations policy.

Permanently Affordable Homes

Our novel approach is based on the following principles:

Home prices are based on local median incomes for each borough from Office of National Statistics data.
Residents should not be faced with financial stress related to housing or spend more than a third of their income on housing costs.
Homes are affordable in perpetuity because when residents move out they must resell at rates linked to local earnings.

Transforming Neighbourhoods

We work to see local people having control over their homes, blocks, neighbourhoods and further afield.

Intro

London CLT, a multi awarding winning organisation within the affordable housing space at the forefront of the Community Land Trust (CLT) movement is looking to recruit to the new role of Operations & Communications.

As the newest member of our management team you will ensure that the effective day-to-day operations and communications of London CLT run smoothly. Providing vital support across administration, governance, HR and project delivery, acting as a central point of contact for London CLT and taking ownership of our communications strategy, developing an annual communications plan and producing well-targeted, engaging content and communications for members and other priority audiences.

Purpose

We are looking for a highly organised, proactive and people-oriented Operations and Communications Manager to help keep our small but ambitious organisation running smoothly, our voice heard and our successes shared and celebrated.

You will be a central point of contact in the organisation, helping to embed systems and processes that support our work and enabling our staff and community members to do their very best.

Career Level

Management

Qualification

Degree educated, with evidence of continuing professional developmenmt.

Specialisation

Operations, Office Management, Administration & Communications

Responsibilities

Office and Systems Management

Ensure the smooth running of the London CLT office (physical and virtual), including IT systems, equipment, supplies, and facilities, and manage all office contracts, purchases and related documentation
Liaise with IT support for administration of user access to software – new users/leavers, reset passwords, amend access privileges etc.
Maintain organisational systems including file management, cloud storage, CRM (e.g. Salesforce), and shared calendars.
Lead on managing internal communications and workflows, ensuring deadlines and priorities are well tracked.

Communications

Own the communications strategy, developing an annual communications plan to deliver against comms objectives, and produce well targeted, engaging content and communications for members and other priority audiences
Support in liaising with members and residents, and respond to general enquiries either directly or with the team
Plan and execute regular membership communications to London CLT members and other priority audiences using our online platforms (Mailchimp, Typeform, Salesforce)
Maximise use of LCLT data (Salesforce, Mailchimp) to increase comms reach and engagement
Manage London CLT website (Wix) ensuring content is up to date and functionality optimised
Liaise with staff team to publish regularly on social media channels, encouraging wider team input as well

Governance and Compliance

Support our Executive Director and Board with governance matters, including coordinating board meetings, board papers, minute-taking, action lists and filing.
Provide planning and organisational support for the Annual General Meeting and preparation of the Annual Review
Maintain efficient ways of working with the Board, supporting effective inductions for new members and, working with the Executive Director, ensuring compliance with board rules, roles and responsibilities
Manage organisational policies and ensure regular review and updates

HR and People Support

Support staff recruitment, onboarding, and offboarding processes
Maintain HR records and coordinate staff appraisals and training
Act as the first point of contact for HR queries and support a positive team culture
Support cross team engagement, managing inductions for new members, team building and away days, coordinating team meetings and operational planning

Project Support and Housing Administration

Assist in the coordination of community events, meetings and training sessions.
Provide logistics, comms and administrative support to project delivery as required.
Build relationships with residents, partners and volunteers to support wider community goals.
Working with the Communities Manager, establish clear systems to support resident applications and ongoing resident aftercare and stewardship

Person Specification

What were looking for…

Strong experience in operations, office management, administration and communications, ideally in the non-profit or social enterprise sector.
Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities.
Confidence with IT systems and tools (e.g. Google Workspace, Microsoft Office, CRM software).
Understanding of governance and compliance processes relevant to charities or companies.
Clear, concise communicator with strong written and verbal skills.
Ability to work independently and take initiative, while also being a team player.

It would also be highly desirable if candidates come to the role with:

Experience working with community-led or affordable housing organisations.
Understanding of social justice and community development principles.
Experience supporting events or community engagement activities.
Lived experience of housing challenges or connection to communities affected by the housing crisis.

What we offer..

Flexible working and a supportive team culture.
Opportunities for training and development.
The chance to contribute to a meaningful difference and help shape the future of community-led housing in London.

Organisation Profile

London CLT is a community-led organisation working with local people to create genuinely and permanently affordable homes and community spaces, putting Londoners back in charge of how our neighbourhoods change.

We were the first CLT in the capital to sell homes, starting with our flagship project at St Clements in Tower Hamlets with 23 homes, and now continuing with our first direct development at Citizens House in Lewisham with 11 homes, as well as other housing and research projects across London.

Our support for local groups means they can have ownership of CLTs without having to reinvent the technical and practical understanding and relationships necessary to enable their delivery.

We are also currently working on projects across 7 London boroughs, with 34 homes built to date and we are aiming to build 500 new affordable homes over the next ten years.

Industry Category

Company Size

Apply Now

If you would welcome the opportunity, please forward the following:

A CV or an extended biography outlining your executive and non-executive appointments, achievements, and academic and professional qualifications.
A supporting statement (maximum 2 x A4 pages) demonstrating your motivation, skills, and experience relevant to the role, how you can add value to the work of the Board, and any other relevant information.

Your application should be sent to our advising consultant, Philip Nelson, via email to philip.nelson@thehiringdept.com.

Please also let us know if you need any special provisions should you be called forward for an interview.

The appointment will be subject to the receipt of satisfactory references.

Closing Date: Monday, 9 June

Queries

For an informal and confidential discussion, to ask a question on any aspect of the appointment process, or for additional information, please get in touch with Philip Nelson on 020 3590 9978 or via email at philip.nelson@thehiringdept.com.