London Community Land Trust, Communities Manager

All Opportunities

Communities Manager

London Community Land Trust

Communities Manager

Spitafields, London

£35,000 to £40,000

Ambition

London CLT’s mission is to see “communities creating permanently affordable homes and transforming neighbourhoods” and to innovate and influence the housing sector in London and beyond.

We are community and member led. We believe that local people should lead as decision makers in housing developments. We work with our members and local people to develop homes that stop Londoners being priced out of their neighbourhoods. Any Londoner can become a member of London CLT. We have over 3,300 members. Our campaigns are led by our members and both they and our residents have representation on our board.

Given the extent of London’s housing crisis, we have ambitious growth plans. These plans include building hundreds of new affordable homes across the city, accessing land through organising campaigns on behalf of local people and communities fighting for CLT homes in their neighbourhood, and to transform their neighbourhoods.

Intro

London CLT works with communities to create genuinely and permanently high-quality, affordable homes priced according to local incomes, ensuring Londoners are no longer forced to leave the neighbourhoods they call home.

Purpose

As our Communities Manager you will:

Support communities in London to develop new genuinely and permanent affordable community led-housing.
Develop and implement London CLT’s approach to its residents, including allocations, management, resale and stewardship.
Support local community steering groups throughout the various complex project stages of building homes (campaign engagement, land acquisition, planning, build and allocations), by building relationships, supporting groups and local leaders.
Coordinate the implementation of London CLT’s social impact strategy.

Career Level

Middle Management

Qualification

Degree level qualification or equivalent role-based attainment, together with evidence of continuing professional development.

Specialisation

Housing

Responsibilities

Mission & Strategy

Promote London CLT’s vision of a vibrant, democratic, community-led housing movement.
Coordinate the implementation of social impact strategies, in line with the organisation’s mission.

Communities: London CLT Residents

Develop and implement our allocations and resale approach across sites.
Develop and implement London CLT’s approach to resident-led management on new and existing sites.
Act as the primary point of contact for all London CLT residents.
Manage and update policies and processes related to London CLT residents.
Develop and implement London CLT’s stewardship of existing residents, above and beyond the points stated above.
Coordinate the implementation of any non-residential aspects of new sites. e.g. community spaces or landscaping, depending on the local need.

External Communications & Partnerships

Delivery

Lead on building and maintaining relationships with lenders and solicitors to ensure CLT residents can acquire mortgages.
Develop and sustain the network of relationships with key local actors surrounding new sites during the critical handover stage.
Lead on building and maintaining relationships with resident-led management partners.

Sector

Build relationships with Citizen’s UK organisers and chapters, including implementing membership agreements where relevant, which include regular 121s with organisers, strategic leadership development and goal setting around movement building and engagement.
Champion the role of democratic participation in delivering affordable homes e.g. through the broader national community-led housing sector.
Maintain relationships with other actors such as the European CLT Network and International Centre for CLT Innovation.

Funding

Maintain oversight of relationships and communications with community investors.
Support relationships with prospective funders and research partners.

Member Engagement

Run, maintain, and improve the membership database and linked systems (Zapier, Salesforce, Mailchimp, Typeform and Stripe).
Oversee updates to Salesforce, especially ahead of allocations where changes to the system need to be made.
Regular management and integration of impact data with database.
Answer questions and provide information via appropriate media to members.
Support staff and board with membership and reporting requirements.
Manage and develop the system for membership subscriptions.

Fundraising & Finance

Support fundraising activities wherever possible and relevant, and especially for items related to stewardship of residents, social impact strategies and non-residential strategies.

Administration

Manage own administration efficiently, developing new systems and processes as required, to ensure the smooth running of London CLT.

Culture

Role model London CLT’s values.
Foster an inclusive, dynamic, and socially responsible culture.
Foster effective teamwork amongst employees.

Person Specification

Experience

Successful track record of leading or participating in community led campaigns.
Community organising and leading on a broad range of participatory activities, including managing and facilitating a range of relationships and stakeholders to deliver growth and change at a local level.
Building a team to create and deliver a shared vision.
Project management and balancing multiple priorities to deliver results on time and within budget.
Influencing and building high level relationships including the GLA and local authorities.

Skills & Knowledge

Deeply held conviction for participation and grassroots led ideas for change.
Knowledge of theories, practices and examples of community development and organising.
Excellent interpersonal skills and demonstrable ability to build relationships with a diverse range of stakeholders and,
Ability to facilitate individual growth and build high performing teams.
Strong organisational, prioritisation and time management skills with the proven ability to coordinate and track multiple projects and to meet tight deadlines.
Excellent speaking and writing skills
Knowledge of systems and databases relating to membership/impact (preferred).
Supportive and understanding of individual needs and organisational interests.
Collaborative and respectful worker, able to take initiative in identifying priorities.

It would also be helpful if you possess:

Experience in conflict resolution.
Track record of creating, implementing and running systems and processes in partnership with others.
Experience of financial management and good governance.

Organisation Profile

London Community Land Trust (CLT) is a community-led organisation working with local people to create genuinely and permanently affordable homes and community spaces, putting Londoners back in charge of how our neighbourhoods change.

We were the first CLT in the capital to sell homes, starting with our flagship project at St Clements in Tower Hamlets with 23 homes, and now continuing with our first direct development at Citizens House in Lewisham with 11 homes, as well as other housing and research projects across London. Our support for local groups means they can have ownership of CLTs without having to reinvent the technical and practical understanding and relationships necessary to enable their delivery.

We currently have 10 live projects across 6 London boroughs, with 34 homes built to date and a pipeline of 150+ new homes in development.

Industry Category

Company Size

Apply Now

If you would welcome the opportunity to apply, please forward:

A CV outlining your career history, achievements, and academic and professional qualifications.

A supporting statement (maximum 2 x A4 pages) demonstrating why you are interested in the role, and your relevant skills, experience, and achievements, both personal and professional.

Your application should be sent to Philip Nelson, London CLT’s advising consultant at philip.nelson@thehiringdept.com.

Please also let us know if you require any special provisions should you be called forward for an interview.

Timetable

Closing Date: Sunday May 12th at Noon
Final Panel Interviews: Wednesday 15th May

Queries

For an informal and confidential discussion, to ask a question on any aspect of the appointment process, or for additional information, please contact Philip Nelson on 020 3590 9978 or via email at philip.nelson@thehiringdept.com.

Communities Manager